Heat pump repair and service in north Dallas
A heat pump is an air conditioner that can run in reverse, and a growing share of newer homes in Frisco and McKinney have one. Most of the heat pump calls we take are not failures. They are defrost cycles working normally, a thermostat set up as a furnace, or backup heat strips carrying the load because the staging was never configured.
We diagnose the whole system in both modes, fix what is broken from the published book, and set the controls so the heat pump does the work it was bought for.
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What you get the day we open
- Prices published on this site before you ever call
- Technicians paid the same on a repair or a replacement
- 2-year parts and labor warranty on every repair
- Same-day priority across the five cities
- Repair first. We do not sell systems, so nobody here is paid to sell you one
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Signs you need this
- Lukewarm air in winter, or the system running constantly without catching up
- Outdoor unit steaming or icing over for more than a few minutes
- Electric bills that jump in cold weather, a sign the heat strips are running
- Thermostat showing auxiliary or emergency heat most of the time
- Cooling that works but heating that never seems to
What is included
- Full diagnostic in heating and cooling mode
- Defrost control and reversing valve diagnosis
- Backup heat strip and sequencer testing
- Thermostat configured for heat pump staging, not furnace logic
- Refrigerant charge check and leak search when readings point to one
- Two-year parts and labor warranty on the repair
Questions we get asked
Does a heat pump work when it is 20 degrees out?
Yes, with reduced capacity. The backup heat strips are supposed to fill the gap on the coldest mornings. If they run every day, something in the configuration or the system is wrong, and that is a service call.
Why does my heat pump blow steam in winter?
That is defrost mode. The outdoor coil builds frost and the system briefly reverses to melt it. It is normal. If it happens constantly or the house never warms, that is a service call.
Where we will offer heat pump repair and service
Related services
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We open across Frisco, The Colony, McKinney, Plano and Allen as soon as our Texas contractor license is assigned to the company. Join the opening list and we text you the day we open.